Return and Refunds


A product is only faulty if the product does not comply with the applicable product specifications included in the product user manual or if the fault is due to defects in materials or manufacturing.

The warranty is void and does not cover:

  • –If the product has been opened including if the seal is broken, purposely damaged or in any way modified or altered;
  • –products that have been repaired by anyone other than CTEK or its authorized representatives;
  • –products that have been subject to the use of supplies and accessories other than those approved in writing or supplied by CTEK;
  • –improper use or non-compliance with installation, commissioning, operation or maintenance instructions (i.e. not according to the operation & installation man
  • –unauthorized modifications, changes or attempted repairs;
  • –vandalism, destruction through external influence and/or persons/animals;
  • –failure to observe applicable safety standards and regulations;
  • –faults caused by fire, water, snow, moisture, or other liquids except as specified for normal use.
  • –products where the serial number is defaced, altered or removed;
  • –– any utilization of a product that is inconsistent with either the design of the product or the way CTEK intended the product to be used;
  • –any installation and/or modifications that prevents normal service of the product;
  • –normal wear and tear and cosmetic damage such as, but not limited to, corrosion, scratches, dents, rust, stains, non-functional parts such as but not limited to plastics and finishes;
  • –damage, fault, failure, imperfection, caused by abuse, tampering, illegal use, negligence, prolonged use or operation; or
  • –faults in any other way caused by the customer/retailer/user.

CTEK makes no other warranty than as set out herein and CTEK shall in no event be liable for any indirect or consequential damages.

The faulty product shall be returned with the receipt to the retailer/place of purchase together with a fault description. The cost of two way transportation for the damaged item will be borne by the buyer.

Claims sent directly from end user to CTEK will not be accepted. Products sent directly to CTEK will be returned to the sender at sender’s cost.

The warranty period for a product is stated in the applicable product user manual delivered with the product.

The warranty is only valid if the warranty period has not expired.

If the warranty claim of a faulty product is not approved by CTEK, the product will be returned only if the customer/retailer/place of purchase explicitly so requests. The customer/retailer/place of purchase will then have to pay the freight.

Faulty products will be repaired or replaced with an exchangeable product and returned at the cost of CTEK.

If the warranty period has expired the product will be returned without further investigation at the cost of the customer/retailer/place of purchase.

Faulty products will be scrapped by CTEK if deemed not repairable.

CTEK reserves the right to vary, modify or change the terms and conditions herein due to change(s) in the availability of services, products and/or spare parts or for the purpose of complying with applicable policies, rules, regulations and law, without notice.

Warranty Policy for CTEK products


  1. uses reliable shipping companies for shipment of goods PAN India.
  2. The goods are shipped within one working day of receipt of order with payment
  3. Tracking number will be provided on the registered mail provided at the time of checkout
  4. Delays caused by shipping/courier company are not within the liability of
  5. will provide all possible support to track delayed shipments.but is not liable for the delay or lack of support from third party.
  6. Collection from our office is possible. Office address is as follows:

15 Kailash Hills Market, East of Kailash

New Delhi 110065

011-4050 5738


Online payment is provided by Please refer to their site for the clauses involved for payment gateway


naredi,in has a fair policy for sales made from the site. Please note the following:

– Products which do not perform or not as described in the product Data sheet are valid for refund.

– Products once sold will be refunded or exchanged only if the following criteria are me

  1. Product is delivered in tampered packing
  2. Product does not function on first connection or is “DEAD” on arrival.
  3. Any condition which is not met in the terms of sale or product description.
  4. All defects need to informed to within 7 days of receipt of goods.
  5. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
  6. To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
    • All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
    • We would not be able to accept a product if it shows sign of being broken or tampered with by you.
    • We expect that while returning the product you will pack the product very safely and securely. We won’t be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
  1. Please Note: We may not be able to exchange products bought during sale or discount.Replacement/exchange is subject to product/ stock availability.


This Privacy Policy covers the information TrendSutra Platform Services Private Limited (“Platform” and/or “We”) collects from the user(s) (“User(s)” and/or “You”) of (“Website”). Here are our privacy principles:

Providing information to us is your choice.

You can choose to have the Personal Information provided by You deleted.

You always have the ability to opt-out of receiving communications from us.

Information Collection and Use

The Personal Information which You may provide to us and/or which we may collect is or could be the following:

  1. Your registration details which may include the password provided by You. You may note that We adopt reasonable security measures to protect Your password from being exposed or disclosed to anyone including the Platform.
  2. Your shipping, billing, tax registration, and other information pertaining to Your sale or purchase transaction on the Website.
  3. Your transaction details with the other users of the Website. Your usage behaviour of the Website.
  4. Details of the computer system or computer network which You use to visit the Website and undertake any activity on the Website.

Our primary purposes in collecting information from You are to allow You to use the Website and various features and services offered by the Platform on or in relation to the Website; contact you for any services provided by the Platform or its affiliates or its various service providers or Platform business partners and advertisers; to record Your information and details as permitted and required under applicable laws, statutory direction or judiciary orders; to serve various promotion materials and advertising materials to you; and such other uses as provided in the User Agreement and this Privacy Policy. We may also use the information for transactional emails or to provide You with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the Platform or its parent, subsidiary and affiliated companies (“Platform Entities”) and its joint ventures.

We may also collect information to track User behaviour and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons.

We may combine your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide You with a better experience on our Website.

You understand, agree and acknowledge that our collection, storage and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Platform Entities and its joint ventures. You further understand, agree and acknowledge that your Personal Information which is classified as sensitive personal information as per applicable laws is considered necessary for the Platform to provide various services on its Website to You and for Your usage of the Website and other services provided by Platform in relation to the Website.

Information Sharing and Disclosure

The platform is the recipient of all the Personal Information and shall exercise reasonable commercial endeavours for the prevention of the Personal Information provided by the Users. We may enable access of the Users’ information to the Platform Entities, joint ventures, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures. We will ensure on reasonable commercial efforts basis that the third parties and agents employed by us for the purposes of the Website are under an obligation to maintain confidentiality with respect to the Personal Information provided by the Users and to use it strictly for the purposes of the Website only.

The platform may disclose your Personal Information to such extent as the Platform may deem necessary for you to enter into commercial transactions with other users of the Website.

Compliance with Laws and Law Enforcement

Platform cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Platform or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. The platform may also provide your Personal Information to various tax authorities upon any demand or request from them.

Business Transfers

The platform may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.

Email Policies

Platform may use your Personal Information for the aforementioned purposes of the Website. You have full control regarding which of these emails You want to receive. If You decide at any time that You no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective.

Deleting Your Information

If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.


Platform uses ordinary industry standard technology designed to help keep your Personal Information safe. The secure server software (SSL) encrypts all information You put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, We will employ commercially reasonable and practicable security practices and procedures and security methods and technologies. We will also ensure on reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us for the protection of your Personal Information.

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If You are located outside India and choose to provide information to us, please be aware that Platform keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.

Unfortunately, the transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.

Links to Other Sites / Financial Data

We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend You review if You visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

While transacting with other users of the Website, You may provide your financial information including without limitation your bank account details, credit card account details or your details pertaining to any payment settlement or pre-paid instrument service provider. You understand, agree and acknowledge that the Website and Platform never receives Your financial and payment information from these service provider. Your personal information, sensitive personal information and financial information will be dealt by these service providers in accordance with their respective privacy policies and other terms and conditions and Platform and Website shall not be liable, accountable or responsible for your personal information, sensitive personal information and financial information which you provide to these service providers.

Changes in Privacy Policy

From time to time We may update this Privacy Policy. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms of Use so We encourage You to visit this page periodically to review any changes.


Identity theft and the practice currently known as “phishing” are of great concern to Platform. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.