CASE STUDY | MOTONET

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MOTONET IS FINLAND’S LEADING AUTOMOTIVE spare parts and accessories, tools, and leisure goods store. The Motonet store network consists of 25 stores that sell great products backed up by expert advice and additional services, helping customers get the most out of their vehicles and leisure time.

This strong approach to customer service resulted in Motonet introducing the Motomaatti service tent to all stores during 2015, initially launched to fit, free of charge, car accessories that customers had purchased from the store such as light bulbs and wiper blades as well as maintenance activities such as oil level checks – these proved to be very popular. Later on, Motonet also took the decision to start offering additional vehicle checks, such as tyre pressure and EOBD checks for a small fee. EOBD checks, a diagnostic activity carried out during a vehicle MOT (an annual test of vehicle safety, road worthiness and emissions, required by law), will identify any recent vehicle faults that could result in the vehicle failing its MOT . The ability to offer EOBD checks to customers beforehand meant that Motonet could help their customers be pro-active, identifying and addressing vehicle faults before the MOT, significantly increasing the chance that the vehicle would pass first time around.
Fault

“We have a strong approach to customer
service and wanted to ensure that the additional
services we were offering didn’t pose a risk
of a flat battery either during the process or
shortly after the customer left our service area. We needed an easy to use, safe and portable battery support solution, that was also suitable for outdoor use”
Juhani Halmeenmäki
Product Group Manager, Motonet LTD

Fault code diagnosis places huge power demands on the battery so maintaining battery state of charge is critical to guard against battery failure, either during the process or after the vehicle has left Motomaatti. Motonet was keen to ensure that their customers were protected against a flat battery or worst still lost vehicle data or even damage to sensitive electronics.

Motonet needed an easy to use, safe and portable battery support solution, suitable for outdoor use, that would enable their Motomaatti operatives to undertake EOBD checks, without flattening the battery

SOLUTION
CTEK specified the compact yet powerful MXS 25EC unit, able to deliver up to 25Amps of power in SUPPLY mode. Designed to be used in the harshest of workshop environments, this portable unit features extra-long 6M cables for maximum flexibility and its IP44 rating means
it’s suitable for outdoor use too, in temperatures as cold as -20C. The size of the unit was important due to the fact that storage within the Motomaatti service tent was limited.
Whilst the MXS 25EC is an easy to use charger that does not require specialist training, CTEK supported the rollout of the units to all Motomaatti service tents by delivering relevant product training.

“We are really pleased with
this product. The introduction
of the MXS 25EC unit into our
Motomaatti service tent means
that our technicians are able
to confidently undertake EOBD
checks without worrying about
the battery. It’s really simple
to use too so if we have a new
member of staff join our team minimal training is required.”
Juhani Halmeenmäki
Product Group Manager
Motonet LTD

ABOUT THE MXS 25EC CHARGER
The MXS 25EC charger from CTEK provides a stable voltage and up to 25amps of fully  regulated power to prevent loss of charge during, or shortly after the EOBD
test has been carried out.
The advanced electronics of CTEK mean it is completely safe. The MXS 25EC is simple to connect, spark proof and reverse polarity protected, which means that if somebody
attaches the terminals the wrong way around, the charger will detect the error and not attempt to charge, therefore ensuring no damage is caused to the battery or sensitive vehicle electronics.
Features include:
• Powerful: Up to 25A of fully regulated battery support
• Flexible: Comes with extra-long 6m cables for maximum
flexibility
• Compatible: Suitable for use on all 12V lead-acid
batteries
• Safe: Non-sparking, reverse polarity protected and
short-circuit proof, to protect the user, the battery and
the vehicle.
• Smart: Built-in automatic temperature sensor, enabling
the MXS 25EC to compensate for extreme conditions,
providing optimum battery support voltage
• Robust: IP44 classified for outdoor use, good quality
clamps and a strong casing

BENEFITS
There are many areas that the introduction of the CTEK
MXS 25EC has benefitted:
• Motomatti efficiency and reputation: Motonet
technicians are protected against the possibility of a flat
battery during the EODB check, saving valuable service
time and protecting their reputation
• Customer satisfaction: the number of EOBD checks
being undertaken is increasing so it’s a service Motonet
customers value – something not possible without the
introduction of a battery support unit.

• One size fits all: the MXS 25EC is suitable for all 12V
lead-acid batteries – only one unit is required for all
needs, reducing the requirement for multiple units that
would take up valuable storage space.
• Staff confidence: the ease of use of the MXS 25EC
means that staff are confident to recommend the EOBD
check, even when customers have visited the Motomaatti
service tent for a different reason